CineFold Desktop Support

Answers to the most common questions. If yours isn't here, email support@cinefold.ai.

• Buy the license on the Desktop page — no account needed beforehand. We email your license key with a one-click sign-in link; the key is also shown on your account page.
• Download the installer for your computer from the Desktop page (Mac: choose Apple Silicon or Intel).
• Install and open CineFold Desktop, then paste your license key on the activation screen. Activation needs an internet connection.

One license works on up to 2 computers at a time. If you see a "device limit reached" message, open your account page, remove a computer you no longer use from the device list, then activate again.

Sign in to your account page; the key is listed there. We also emailed it when you bought. If you can't sign in or can't find it, write to us from the email address you used to buy.

The app checks your license online from time to time, and generating content needs an internet connection anyway because requests go to fal.ai. Files you already created are on your computer and stay available. If the license can't be verified for an extended period, the app may pause generation until it can connect again.

CineFold Desktop uses your own fal.ai account. Create an account at fal.ai, add credit, create an API key in your fal.ai dashboard, and paste it into the app's settings. The key stays on your computer, encrypted by your operating system, and is not sent to us. fal.ai bills generation fees to your account; see their pricing before you start.

Remove the old computer from your device list in your account page (or just use one of your free slots), install the app on the new computer and activate with the same key. Your generated files are stored on the old computer, so copy them over if you want them.

• "License not found" — check the key for typos and that you copied all of it.
• "This license is no longer active" — the license was refunded, disputed or revoked. Contact us if you think this is a mistake.
• "This device has been deactivated" — it was removed from your device list; activate it again if you have a free slot.
• Can't reach the server — check your connection and try again in a few minutes.
• Generation fails — check that your fal.ai key is valid and that your fal.ai account has credit.

Still stuck? Email support@cinefold.ai with your app version, operating system and what you were doing. Never include your fal.ai key or password.